Frequently Asked Questions

Here you will find answers to some of our most frequently asked questions.  If you can't find what you're looking for please look at our Support section or email support@criton.com and one of the team will be on hand to help.

Hotel App Criton

About Criton

What is Criton?

Criton is an award-winning guest engagement and integrations platform which simplifies digital transformation, enabling hoteliers to deliver the perfect digital guest journey and maximise in-stay spend.

With Criton, hotels and serviced apartment operators can digitise their guest information and wrap all-guest facing technology into a sophisticated mobile app.

Features of the award-winning mobile technology include mobile check-in, digital door key, in-room messaging and ordering, location-based push notifications and more.

What are Criton's integrations?

Criton is contantly working on integrating with other hospitality technology platforms. Criton currently integrates with Property Management Systems including Opera, Guestlines, RMS and Mews; with Door Lock Systems including Assa Abloy and Salto; with loyalty systems such as Inspire Loyalty; with messaging and ticketing platforms such as Benbria Loop and with the food order and pay system Hungrrr. 

To find out the full list of integration partners, please visit www.criton.com/integration-partners

What packages Criton offers?

Criton offers four packages: Blue, Bronze, Silver and Gold. 

What is in the Blue Package?

The Blue Package enables operators to digitise all their guest information and give everything guests need at the fingertips. The package includes:

  • Guest services directory
  • Direct bookings
  • Instant messaging
  • Photo gallery
  • Contact information
  • Social media links
  • Amenities and facilities
  • Digital menus and brochures
  • Links to book your services
  • Local points of interest
  • Offers and vouchers
  • Google map integrated

The package does not include integrations. 

What is in the Bronze Package?

The Bronze package includes everything that is in the Blue Package plus location based push notifications to drive more guest engagement and revenue. 

What is in the Silver Package?

The Silver Package includes everything that is in the Bronze Package plus PMS integration for a seamless mobile check-in experience. 

What is in the Gold Package?

The Gold Package enables hoteliers to offer the ultimate contactless experience, as it includes both PMS integration for seamless mobile check-in as well as an integration with your door lock system enabling your guests to use their own phone to enter their room. 

What else can I offer with my app?

Criton integrates with Hungrrr, enabling you to offer a world-class food ordering and payment platform.

Our integration with Benbria Loop enables you to add an omnichannel messaging, ticketing and ordering system. This is a very powerful tool proving you with incredible abilities for engagement as well as precious insights into your guests' needs. 

Criton integrates with Inspire Loyalty to enable you to reward your loyal guests and increase direct business. 

What much does it cost?

We offer different packages to suit everyone's needs and budget. Enquire about our prices on sales@criton.com

About CIMS

What is CIMS?

CIMS is the Criton Insight & Management Suite.